Job title: Director of Education and Visitor Services
Rate: Commensurate with experience
About Southwest Wildlife Conservation Center:
Southwest Wildlife rescues and rehabilitates wildlife that has been injured, displaced, and orphaned. Once rehabilitated, they are returned to the wild. Sanctuary is provided to animals that cannot be released back to the wild. Our mission is to save our wildlife, one life at a time.
The Director of Education and Visitor Services serves as the primary conduit for disseminating the mission of Southwest Wildlife Conservation Center to the public. This position is responsible for the daily operations of all aspects of the visitor experience with a focus on ensuring a quality, memorable learning experience that increases visitor loyalty and attracts new visitors.
This position requires working a flexible schedule which can include nights, weekends and holidays.
The ideal candidate will be both a team player and able to work independently, and always be courteous to guests, volunteers, and coworkers. The candidate must be reliable, flexible, have excellent organizational skills, and the ability to multi-task on multiple projects with varying timelines.
Main Job Duties and Responsibilities:
- Creates and delivers exciting and scientifically based onsite and outreach programs (including tours) that engage all audience types to positively impact and understand the conservation needs of Arizona wildlife. Ensures the guest experience is of outstanding quality, and that program content is appropriate for the audience.
- Responsible for the successful development and implementation of interactive educational school programs aligned to core curriculum and science standards, both on and off site.
- Supervise, train and evaluate staff, interns and work with Volunteer Coordinator to do the same with volunteers ensuring the delivery of dynamic and informative programs. Provides adequate training materials for their education and use.
- Researches program topics, develops content, writes scripts or outlines, acquires and organizes artifacts for program use while coordinating with other staff and volunteers.
- Stays informed of new trends and research in the conservation education field through personal research and professional contacts.
Staff and financial responsibilities:
- Ensures a positive experience for the visitor through excellent customer service, resolves visitor concerns and complaints to the satisfaction of both the visitor and SWCC. Develops methods for acquiring, monitoring and tracking visitor feedback.
- Coordinates closely with Marketing and Events.
- Supervises the Education Program Coordinator position.
- Oversees the scheduling, fee payment, record keeping and assessment of the educational programming.
- Develops budget for the education department and keeps accurate records of expenses and income. Presents annual report, including an annual education plan, to the SWCC Executive Director and Board of Directors.
- Analyzes financial information in order to deliver quality programs within budgetary constraints. Develops recommendations to enhance attendance and revenue figures.
- Researches, writes and secures grants as part of education program development.
- Develops scheduling to ensure adequate coverage to meet visitor needs.
- Works closely with Animal Care and Animal Health Departments to ensure accord on implementation of correct procedures, and to collaborate on improvements.
- Ensures all areas are clean, safe and ready to receive visitors each day.
Other duties as assigned
- Bachelor’s degree in environmental education, environmental sciences, education, parks and recreation, or a related field
- 3 years of experience delivering environmental education and/or interpretive programs
- 2 years of experience developing environmental education and/or interpretative programs
- 2 years of program management or program coordination experience
- Must have computer applications experience: MS Office Suite, volunteer management programs, and website
- Must have excellent verbal and written communication skills.
- Must have a valid driver’s license and reliable transportation
- Certified Interpreter Guide
- Bilingual in English and Spanish
- Animal handling experience
- Must be in good health and able to walk on uneven surfaces, climb low fencing, bend, twist, and stretch
- Must be able to lift/carry/pull 50 lbs
- Must be able to stand on feet for long periods of time and sit at the desk for long periods
- Must be able to work in all types of weather conditions including dust, heat, and storms
- Requires contact with wild and domestic animals, including animal dander, blood/excrement, and hair
- Employees will encounter pests—insects, snakes and rodents
How to apply:
Send cover letter and resume or CV to:
Linda Moore, Assistant Director
Southwest Wildlife Conservation Center is located in far north Scottsdale on dirt roads. It is recommended that candidates map our sanctuary location prior to applying to understand the driving distance. The sanctuary address is 27026 N 156th Street, Scottsdale, AZ 85262. Visit our website for more information about SWCC: www.southwestwildlife.org.
Position remains open until filled.